Booking Terms

1. Booking Overview

Through The Conscious Community, you can book stays, experiences, events, restaurant tables, and treatments. These Booking Terms govern all bookings made on the platform. By making a booking, you agree to these terms.

2. Your Booking

When you make a booking, you are entering into a direct contract with the listing business (the vendor). The Conscious Community facilitates the booking and payment but is not a party to the contract between you and the vendor.

• You must provide accurate booking details including dates, guest count, and contact information.
• You are responsible for reviewing the listing description, amenities, and policies before booking.
• Bookings are subject to vendor availability and confirmation.
• Pricing is displayed at the time of booking and includes applicable taxes unless otherwise stated.

3. Payment

Payments are processed securely through Stripe. You will not be charged until the booking is confirmed. For some listings, payment may be collected at the venue — this will be clearly indicated at the time of booking.

4. Children and Pets

Where applicable, child pricing is available in two age segments: 0–3 years and 3–11 years. Child and pet policies vary by listing — please review the listing details before booking.

5. Changes and Modifications

If you need to modify your booking, contact the vendor directly through the platform. Changes are subject to vendor approval and availability. Price adjustments may apply.

6. Cancellation by You

Cancellation and refund terms vary by listing and are governed by our Refund Policy and the vendor's specific cancellation policy (displayed on the listing). Please review the cancellation policy before booking.

7. Cancellation by Vendor

If a vendor cancels your booking, you will receive a full refund. The Conscious Community may also assist in finding an alternative listing where possible.

8. No-Show Policy

If you do not arrive for your booking without prior cancellation, the vendor's no-show policy applies. This may result in forfeiture of the booking amount. Please review the listing's no-show policy before booking.

9. Liability

The Conscious Community is not responsible for the conduct of vendors or the quality of services provided. Vendors are responsible for delivering the services as described. If you have a dispute with a vendor, please contact our support team and we will assist in resolution.

10. Calendar Sync

When you make a booking, you may add it to your personal calendar. The Conscious Community also syncs confirmed bookings to the vendor's Google Calendar. You are responsible for arriving at the correct time and location as specified in your booking confirmation.

11. Booking Reminders

We send automated booking reminders before your scheduled date. You are responsible for managing your notification preferences and ensuring your contact information is up to date.