Marketplace Terms

1. Overview

These Marketplace Terms govern the relationship between The Conscious Community, businesses listing products or services on the platform ("Vendors"), and customers purchasing those products or services ("Customers"). By listing or purchasing on the marketplace, you agree to these terms.

2. Vendor Responsibilities

Vendors are responsible for:

• Providing accurate listing information including descriptions, pricing, availability, and images.
• Fulfilling orders and bookings in a timely and professional manner.
• Maintaining all necessary licences, permits, and insurance for their business.
• Complying with all applicable laws and regulations.
• Responding to customer inquiries and resolving disputes in good faith.
• Ensuring products meet the quality and safety standards described.

3. Revenue Share

The Conscious Community operates a transparent revenue-sharing model:

• Vendor (Partner): 90% of each transaction.
• The Conscious Community platform commission: 10% of each transaction (always).
• Ambassador (when attributed): 5% of the platform commission (0.5% of the transaction).
• The Conscious Community retained: 9.5% (with ambassador) or 10% (without ambassador).
• Of the platform commission, 1% of the total transaction is allocated to the Regenerative Hub Fund.

4. Payouts

Vendors receive their 90% partner share via their chosen payout method (bank transfer, PayPal, or Stripe). Payouts are processed according to the payout schedule configured in the vendor's account. Vendors are responsible for their own tax obligations.

5. Customer Responsibilities

Customers are responsible for providing accurate booking information, paying the listed price, and complying with the vendor's specific terms for the product or service booked.

6. Listing Approval

The Conscious Community reserves the right to review, approve, or reject any listing. Listings that violate these terms, our Community Guidelines, or applicable law may be removed without notice.

7. Prohibited Items

Vendors may not list:

• Illegal products or services.
• Products that harm people or the environment.
• Misleading or fraudulent listings.
• Products that infringe intellectual property rights.
• Items that violate our regenerative and ethical mission.

8. Reviews

Customers may leave reviews for purchased products or services. Reviews must be honest and based on genuine experiences. Vendors may not post fake reviews or pay for reviews. The Conscious Community may remove reviews that violate our policies.

9. Disputes

In the event of a dispute between a Vendor and Customer, both parties should first attempt to resolve the issue directly. If resolution is not possible, The Conscious Community may mediate. Refunds are governed by our Refund Policy.

10. Account Suspension

The Conscious Community may suspend or remove vendors who violate these terms, receive repeated legitimate complaints, or engage in fraudulent activity.