Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, list a business, make a booking, contribute to a project, or contact us. This includes your name, email address, profile information, and payment details (processed securely by Stripe).

• Account data: name, email, profile photo, location, and preferences.
• Activity data: bookings, contributions, wishlist items, reviews, and community posts.
• Transaction data: booking and contribution history (payment card numbers are never stored by us — Stripe handles all card data).
• Device data: IP address, browser type, and approximate location for security and analytics.

2. How We Use Your Information

We use your information to provide and improve our services, process transactions, send booking confirmations and reminders, match you with relevant listings and events, and maintain community safety.

• To create and manage your account.
• To process bookings, contributions, and ambassador referrals.
• To send transactional emails (booking confirmations, reminders, refunds).
• To provide personalised recommendations and search results.
• To prevent fraud, spam, and abuse of the platform.

3. Data Sharing

We do not sell your personal data. We share data only with service providers who help us operate the platform, and only as necessary to provide the service.

• Stripe — payment processing (card data is handled entirely by Stripe, never by us).
• Google — calendar sync (only when you opt in) and Google Maps for location features.
• Email delivery providers — to send transactional emails you request.
• Legal authorities — only if required by law or to protect the rights and safety of our community.

4. Cookies and Analytics

We use cookies and similar technologies for authentication, remembering your preferences, and understanding how the platform is used. You can manage cookie preferences in your account settings. We use Google Analytics 4 to collect aggregate, anonymised usage data.

5. Data Retention

We retain your data for as long as your account is active. You may request deletion of your account and personal data at any time from your privacy settings. Some data may be retained for legal, accounting, or fraud-prevention purposes after deletion.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data. You can exercise these rights from your account privacy settings or by contacting our support team.

• Access and export your data (available in Privacy Settings).
• Request account deletion (available in Privacy Settings).
• Object to certain processing of your data.
• Withdraw consent for marketing communications at any time.

7. Security

We implement industry-standard security measures including encrypted data transmission, secure authentication, and row-level access controls. Payment data is handled entirely by Stripe, which is PCI-DSS Level 1 certified. However, no method of internet transmission is 100% secure.

8. Children's Privacy

The platform is not directed to children under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us so we can delete it.

9. International Data Transfers

Your data may be processed in countries other than your own. By using the platform, you consent to the transfer of your data to these countries, subject to applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and, where appropriate, sending a notification. Continued use of the platform after changes constitutes acceptance of the updated policy.